Política de reembolso

Returns & Exchanges Policy

Last Updated: August 27, 2026

At Jewelry Doll Boutique, we want you to love your purchase. If you need to request a return or exchange, we are happy to help when the item meets the requirements outlined below.

1. Return & Exchange Period

You may request a return or exchange within 7 calendar days of the delivery date.

After 7 days, we are unable to accept returns or exchanges unless the item was received damaged, defective, or incorrect.

2. Eligible Returns & Exchanges

To be eligible for a return or exchange, the item must:

Be unused and unworn.
Be in its original condition and not damaged or mistreated.
Not show signs of use, wear, stains, odors, or other damage caused by the customer.
Include its original packaging when applicable.

Please note that changing your mind or deciding that you no longer want an item is not a valid reason for a return.

However, exchanges or returns may be requested when you ordered the wrong size, color, or design, provided the item meets all return requirements.

3. Items That Cannot Be Returned or Exchanged

For hygiene and safety reasons, the following items are not eligible for return or exchange once opened or used:

Earrings, unless they arrive defective or damaged.
Perfumes, if opened or used.
Cosmetics and beauty products, if opened or used.

If these items arrive defective, damaged, or incorrect, please contact us so we can review the issue and determine the appropriate solution.

4. Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged during shipping,
Defective,
Missing an item, or
With an item different from what you ordered,

please contact us as soon as possible.

Depending on the situation, Jewelry Doll Boutique will provide a replacement or exchange.

For items that were damaged, defective, or incorrectly sent by Jewelry Doll Boutique, we will cover the return shipping costs.

Please provide photographs of the item and packaging when submitting your request so we can properly review the issue.

5. Returns Due to Customer Error

If you ordered the wrong size, color, or design and the item qualifies for a return or exchange, the customer is responsible for the return shipping costs.

The original shipping fee paid at checkout is non-refundable.

A return shipping label may be provided when applicable. Any applicable return shipping cost may be deducted from the refund.

6. Refunds

Once we receive and inspect your returned item, eligible refunds will be processed within 1 business day.

Approved refunds will be issued to the original payment method used for the purchase.

Any applicable sales tax included in the original purchase will be refunded with the eligible merchandise amount.

Original shipping charges are non-refundable.

Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

7. Store Credit

As an alternative to a refund, customers may choose to receive store credit for an eligible return.

Store credit may be used toward a future purchase at Jewelry Doll Boutique.

8. Exchanges

We allow exchanges for eligible items, including situations where the customer ordered the wrong size, color, or design.

Exchanges must be requested within 7 calendar days of delivery, and the returned item must meet all eligibility requirements.

If the requested replacement item is unavailable, Jewelry Doll Boutique may offer an alternative solution, such as store credit or a refund, when applicable.

9. How to Request a Return or Exchange

Before sending any item back, please contact us at:

jewelrydollboutique@gmail.com

Your email should include:

Your full name
Order number
Reason for the return or exchange
Photos of the item, when applicable
Photos of the packaging, when applicable

Please do not send any merchandise back without receiving return instructions or authorization from Jewelry Doll Boutique.

Unauthorized returns may not be accepted.

10. Order Cancellations

Orders may be canceled at any time before they are shipped.

Once an order has been shipped, it can no longer be canceled.

If an order is successfully canceled before shipment, the eligible amount will be refunded to the original payment method. Original shipping charges, if applicable, are non-refundable.

11. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Jewelry Doll Boutique is not responsible for orders that cannot be delivered or are delivered to the wrong address because an incorrect or incomplete address was provided by the customer.

If a package is returned to us because of an incorrect address, please contact us so we can discuss available options. Additional shipping charges may apply if the order needs to be reshipped.

12. Packages Marked as Delivered

If your tracking information shows that your package was delivered but you have not received it, please contact us.

Jewelry Doll Boutique will investigate the situation with the shipping carrier. We may request additional information from you as part of the investigation.

A replacement or refund is not guaranteed until the investigation has been completed.

13. Refused or Unclaimed Packages

If a customer refuses delivery of an order, the package may be returned to Jewelry Doll Boutique.

Once the package is received back by us, the customer may receive a refund for the eligible merchandise amount. Original shipping charges will not be refunded.

If the customer wishes to have the order shipped again, additional shipping charges may apply.

If a package is returned to us because it was not picked up or claimed, we will contact the customer by email to determine the next steps.